LEADERSHIP COACHING
Leading through transformational change
How a leader navigated a change with a team exhausted from years of change.
The Challenge
A leader in financial services was navigating change with a team exhausted from years of change.
What I did
I became their thinking partner. Not someone with all the answers, but someone to help them find their own.
On the transformation:
Following years of change, the organisation felt as though it was lacking direction.
We worked through how to raise concerns. The reframe was simply: accountability for delivery includes the right to question whether it is possible.
We explored why leadership teams get stuck in detail. Often this feels safer than admitting they’re not aligned on what success feels like. We also explored how to make pausing feel necessary rather than disruptive.
We developed practical ways to force fundamental questions including What problem are we solving? What does success look like?
On the team:
There were a number of concerns about upcoming changes from the team. They were treating a simple structural change as a loss.
So we reframed it to “scaling up what already works”.
The solution
We developed an approach that:
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This gave them the stability they needed.
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vivdly enough to make the journey worth it.
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So they weren’t just recipients of change, they were the architects of it.
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and that was ok because discomfort doesn’t mean failure; it means growth.
What made it work?
I adapted. We worked together to find a route that worked for the leader and the team. I helped them find their own path rather than follow mine.
Testimonial
“Isi was an invaluable thinking partner during a vital part of our transformation. She provided both support and challenge, helping me steady the ship when we needed clarity most”